Privacy Policy

Last Updated: January 1, 2025

Mill Valley Roof Repair ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our roofing services.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out a contact form or request an estimate
• Call our office or emergency line
• Sign a roofing contract or service agreement
• Leave a review or testimonial
• Subscribe to our newsletter or promotional communications

This information may include your name, email address, phone number, property address, and details about your roofing needs.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies, web beacons, and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates
• Schedule and perform roofing services
• Process payments and manage contracts
• Communicate about your project, warranty, and follow-up services
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With material manufacturers to register your product warranty
• With financing partners when you apply for financing (with your consent)
• With your insurance company when processing a claim (at your direction)
• With service providers who assist our business operations (bound by confidentiality)
• As required by law or to protect our legal rights

Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional communications
• Withdraw consent for data processing

Cookies

Our website uses cookies to enhance your browsing experience. You may choose to disable cookies through your browser settings, though this may affect the functionality of our website.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Phone: (415) 753-4712
• Email: info@millvalleyroofrepair.com
• Address: 1847 Peachtree St NW, Mill Valley, CA 30309