Terms of Service

Scope of These Terms of Service

These terms cover every job we take on in Mill Valley, CA: a roof inspection, a roof repair, or a full roof replacement on a hillside home. They explain how estimates, payment, warranties, liability, and disputes work before you sign.

If your signed proposal says something different from this page, the proposal wins. The same goes for a change order you approve in writing.

• Residential roofing and commercial roofing performed at the address on your signed estimate.
• Written estimates, change orders, and payment schedules, all of which you approve before work begins.
• Workmanship coverage on installation, plus manufacturer coverage on the materials we install.
• Property access, staging, and cleanup, including how we work on steep hillside lots.
• Privacy, cancellation, and the dispute steps that apply if something doesn't go the way either of us expected.

Who We Are and Where We Work in Mill Valley

Mill Valley Roof Repair is a licensed & insured Mill Valley roofing contractor serving hillside homes from Alto to Muir Beach. We handle pitched shingle roofs, low-slope sections, tile, metal, and the mix of assemblies older houses tend to accumulate.

• In Alto, steep driveways mean bundles and sheet metal get staged by hand, which protects landscaping and adds labor.
• In Cascade, redwood shade keeps roof decks damp long after a storm passes, so we check for rot before we look at shingles.
• In Homestead Valley, we still find original skip sheathing under roofs that were recovered instead of torn off.
• In Muir Beach, salt air and fog corrode fasteners and flashing faster than anything inland.
• In Strawberry, wind off the bay works on ridge caps and any edge that wasn't back-nailed.
• Around the Mill Valley Downtown Plaza and the flats, low-slope sections collect leaf debris and hold ponding water.

Mount Tamalpais, Muir Woods National Monument, and the Golden Gate National Recreation Area shape the weather we build against: fog that never fully burns off, then rain that arrives all at once.

What Neighbors Tell Us

"They showed me the failed pipe boot before they replaced anything. The shingles I blamed were fine." A Strawberry homeowner.

"Our Cascade roof sits under redwoods. They explained why the moss keeps returning instead of selling us a new roof." A Cascade homeowner.

"The estimate listed every line. Nothing showed up later that we hadn't already talked about." A Homestead Valley homeowner.

Estimates, Scheduling, and Payment Terms

Every job starts with a free estimate broken into line items. You see tear-off, underlayment, flashing, ventilation, and disposal priced separately, so you can compare our bid against anyone else's.

Search for roofers near Mill Valley and you'll get a long list of names. What no list tells you is who actually shows up on a wet Tuesday in February.

• Deposits are tied to ordering materials; the balance is due after your walkthrough, not the day the trucks leave.
• Change orders get priced in writing before the extra work starts, which keeps a hidden rot repair predictable.
• Insurance-funded jobs follow the insurance scope and any supplemental claim the adjuster approves.
• Start dates move with rain. When a Pacific storm pushes your date, you hear it from us the day we know.

Call 628-345-3445 if you'd rather talk through the scope before anything gets written down.

Roofing Services, Materials, and What Changes Scope

Our roofing services run from roof leak detection to full roof replacement, plus gutter installation, fascia soffit repair, skylight installation, and roof coating on flat sections.

Asphalt shingles are the 1-selling shingle in America's largest roofing market, and they hold up in Marin when the layers underneath them are installed correctly.

• We tear off down to the deck instead of laying an overlay, so the substrate is visible and any decay gets cut out.
• Self-adhered ice and water shield goes into valleys and along the eaves, where wind-driven rain wicks uphill.
• Ring-shank nails are set flush. An overdriven fastener tears the mat and starts a leak years later.
• We run a starter course along the rake, then staggered courses through the field so the joints never line up.
• Step flashing and counterflashing get reset at sidewalls and chimneys, then hand-sealed where the pitch changes.
• Ridge vents are sized to the attic volume, which is the most cost-effective energy efficiency work a roof can carry.

Sustainability in roofing usually comes down to what you keep out of the landfill. A roof coating can restore a sound flat roof and push a tear-off back several years, and cool-rated shingle colors cut attic heat.

For leak detection we use moisture meters and infrared scans on flat sections, then confirm what the readings suggest by opening the assembly. Metal roofing gets the same treatment: we check fasteners and gaskets before quoting a recoat or a refit. When we renovate an older roof, the details get rebuilt first and the shingles come last.

Storm Damage, Insurance Claims, and Claim Deadlines

Heavy winter rains from Pacific storms cause most of the damage we see, helped along by wind that peels ridge caps and drives water sideways through vents and skylight curbs.

• We photograph the storm date, wind uplift, and any hail damage slope by slope before anything on that roof is moved.
• You file the claim; we meet the adjuster inspection and walk the roof with them so nothing gets missed.
• Items adjusters skip, like drip edge, pipe boots, disposal, and permit fees, go back in as a supplemental claim.
• The insurance scope is the scope. If it doesn't cover hidden rot, you approve a change order before we continue.
• Proof of loss forms and claim deadlines are yours to sign, but we'll tell you plainly what each paper does.

Ice dam and steam ice questions come up more than you'd expect. At street level in Mill Valley they're rare. Up on the colder ridge lines, morning fog can freeze on contact and seal a vent shut, so we check those runs during every inspection.

Storm water routing above the valley has shifted along with watershed dam removal work in the county, and more of it now arrives as sheet flow at foundations, downspouts, and retaining walls. That's worth knowing before you assume a wet crawlspace is a roof problem.

Warranties and Workmanship Coverage

Our written workmanship warranty covers the installation itself: the nailing pattern, the flashing details, the sealed penetrations, and the ventilation we set. Manufacturer coverage rides on top of that for the shingles, membrane, and accessories.

• The workmanship warranty covers defects in how we installed the roof, not damage that arrives later from weather or foot traffic.
• Storm damage, hail damage, and wind uplift are insurance matters, even when the roof is only a few years old.
• Repairs made by another roofing company end our coverage on that section of roof, and we'll say so before we start.
• Keep your signed estimate and any change orders. They're the record of what was installed and what's covered.

If a joint we resealed starts to seep again, call us. We come back and mend it under the warranty rather than billing a second service call.

Liability, Site Access, and Hillside Roof Conditions

We carry insurance for the work we do and for the crew doing it. You give us access to the roof, the driveway, and a power source, and we protect everything beneath the work area.

• Ladders and staging are set on level ground, and on steep Alto and Cascade lots that often means hand-carrying every bundle up the hill.
• Plants, decks, and parked cars get covered before tear-off begins, because shingles falling from two stories do real damage.
• Pets stay inside and gates get closed; we tell you when the roof will be loudest so you can plan around it.
• Roofs under power drops or cable lines get flagged to you first, since those need utility coordination before we climb.
• If rain moves in mid-job, we dry in what's open and return when the deck is dry. We never lay shingles on wet plywood sheathing.

Hillside homes settle over the decades. When a roof sags along the ridge or a chimney pulls away from the wall, that's usually structural movement rather than a shingle problem, and we'll tell you that instead of quoting a replacement. Owners who maintain their gutters and clear debris get more years out of the same roof.

Privacy, Disputes, and Cancellation

When you call or send the contact form, we collect your name, phone number, property address, and whatever you tell us about the roof. If you file an insurance claim, we also keep the paperwork you share with us.

• We use your information to quote the work, schedule the crew, and follow up after the job. Nothing else.
• We don't sell your details to lead brokers, and we don't pass them to other businesses or contractors who might cold-call you.
• Our site uses basic analytics cookies to see which pages get read; you can block them in your browser settings.
• You can ask for a copy of what we hold or ask us to delete it, and we'll do it unless we need it for warranty records.
• Privacy requests go to the same number you call for everything else: 628-345-3445.
• Disagreements get settled by talking first. If that fails, we follow the dispute process written into your signed proposal under Marin County rules.
• You can cancel before materials are ordered at no cost. After that, you cover what's already been ordered or installed.

Questions Mill Valley Homeowners Ask Before Signing

These are the questions that come up on almost every estimate. If yours isn't here, call and ask. We'd rather answer it now than have you wonder later.

Are you licensed and insured?

Yes. We're licensed and insured, and we'll show you the paperwork before work starts. Ask any roofing company in Marin for the same, and treat a brush-off as your answer.

Do you require a deposit?

Deposits cover material orders, not labor. You pay the balance after the walkthrough. If you cancel before we order shingles, you owe nothing.

Do you work with insurance claims?

We document damage, meet the adjuster inspection, and submit a supplemental claim for line items that get missed. You file and sign; we handle the roof side of the conversation.

How long does a roof replacement take?

Most houses take two to four days once material is on site, longer if the deck needs sheathing replaced or the forecast turns on us. Hillside access adds time.

Which areas do you serve?

Mill Valley and the surrounding Marin neighborhoods: Alto, Cascade, Homestead Valley, Muir Beach, and Strawberry, plus nearby hillside addresses. Search for roofing roofers in Mill Valley and you'll find plenty; ask them what they do about fog and skip sheathing.

Something here you want explained in plain terms? Call 628-345-3445 and ask. Free estimates, licensed & insured, and no pressure to sign anything on the spot.