Terms of Service

What Terms Apply When You Hire a Mill Valley Roofing Contractor?

When you choose Millvalley Roof Repair as your Mill Valley roofing contractor, these terms govern every job we do—from a simple asphalt shingle repair on a 1950s bungalow to a full metal roof installation on a hillside home. We wrote them to protect both of us, ensuring clear expectations and zero surprises. Here's what you need to know before we start work.

How Do We Handle Project Estimates and Pricing?

Every estimate we provide is based on a thorough roof inspection of your Mill Valley property. We inspect the decking, flashing, vents, and existing materials before quoting a price. Our written estimates include material costs, labor, disposal fees, and a timeline. Prices are valid for 30 days from the date of inspection. If you accept within that window, we lock in the rate—even if material prices rise. Payment terms are straightforward: a 50% deposit secures your start date, with the balance due upon completion and final walkthrough. We accept cash, check, and all major credit cards.

Can the final price change after work begins?

Yes, but only if we discover hidden damage—like rotted decking under old shingles—that wasn't visible during the initial inspection. We'll stop work, show you photos, and get your written approval before proceeding. No surprise charges without your consent.

What Warranties Come With Our Roof Repairs and Replacements?

We stand behind our craftsmanship with a 10-year workmanship warranty on all residential roofing projects. That covers leaks caused by our installation errors, loose flashing, or improper sealing. On top of that, manufacturer warranties on materials—like CertainTeed shingles or standing-seam metal panels—typically run 25 to 50 years, depending on the product line. We register your warranty with the manufacturer at no extra cost. If a problem arises, call us at (628) 345-3445. We'll schedule a free inspection within 48 hours and handle the claim process for you.

How Do We Schedule and Manage Your Roofing Project?

After you approve the estimate and pay the deposit, we'll assign a project manager and a dedicated crew. We pull all required permits from the City of Mill Valley—typically $150 to $400 for standard residential roof replacements. Our team arrives at 7:00 AM sharp, sets up safety equipment, and works until 5:00 PM, Monday through Friday. We coordinate with you on material deliveries, dumpster placement, and any access needs. Weather delays happen, especially during November through March rains. We'll update you daily and adjust the schedule as needed. Your project manager is available by phone or text throughout.

What Are Your Responsibilities as a Homeowner?

You'll need to provide clear access to your roof and yard, move outdoor furniture or potted plants away from the work area, and keep pets inside during active roofing hours. If you have a security system or irrigation controller near the work zone, let us know beforehand. We recommend you notify your homeowners insurance about the project—especially for full replacements over $10,000. Also, please secure any valuables in your attic, as vibrations from nail guns can dislodge stored items. We take care of the rest, including daily cleanup with magnetic sweepers and a final debris haul-off.

How Do We Handle Disputes and Liability?

We carry full general liability insurance of $2 million and workers' compensation coverage for every crew member. A certificate of insurance is available upon request. If a dispute arises over workmanship or payment, we first attempt to resolve it directly with you. If we can't agree, both parties agree to binding arbitration in Marin County, conducted by a neutral mediator. Any claims must be filed within one year of project completion. We take pride in our 4.9-star average on Google and our A+ rating with the Better Business Bureau—disputes are rare, but we handle them fairly when they occur.

How Can You Cancel or Change Your Order?

You may cancel a signed estimate within three business days for a full refund of your deposit—no questions asked. After that, cancellations are subject to a 15% restocking fee for materials already ordered. If you need to change the scope of work mid-project, we'll write a change order with updated pricing and timeline. Both parties must sign the change order before we proceed. For emergency storm damage repairs, we waive the three-day cancellation window because we start work immediately to protect your home.